Visit our FAQs page See all of our Services

If you require any assistance please contact Member Support:

Tel: 03000 268 283

Or contact us by email at MembersSupportOffice@durham.gov.uk.

For technical issues and suggestions for change please contact CRM Support:

Tel: 03000 260 365

Or use our feedback form.

Council services

During normal office hours, contact us on 03000 260 000.

The following services provide out of hours support:

• Call 03000 267 979 for emergency social care and child welfare concerns.
• Call 03000 262 195 for Care Connect (community alarm service).
• Call 01388 722 538 if you are homeless or facing homelessness.
• Call 03000 266 000 for our births, deaths and marriages service.

Household emergencies

• Electricity  - If your power supply is interrupted call 0800 668 877. 
• Gas - if you smell gas contact the National Grid on 0800 111 999.
• Water - Call 0800 393 084 for burst water mains or 0800 328 7648 for sewer issues.